Return Policy

We hope you love your SOTO pieces. If something isn’t quite right, we gladly accept eligible returns within 14 days of delivery.

To be eligible for a return, items must be:

•⁠  ⁠Unworn, unused, and unwashed
•⁠  ⁠In their original condition with all tags attached
•⁠  ⁠Free of makeup, deodorant, perfume, stains, pet hair, or other signs of wear
•⁠  ⁠Returned in the original packaging whenever possible

To initiate a return, please contact us within 14 days of delivery. Once your return request has been approved, return instructions will be provided.

Return Shipping

Customers are responsible for return shipping costs. Original shipping charges are non-refundable.

We recommend using a trackable shipping service, as SOTO is not responsible for returns lost or damaged during transit.

Refunds

Once your return has been received and inspected, your refund will be processed to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your financial institution.

If a returned item does not meet our return requirements, it may be returned to the customer.

Exchanges

Because each SOTO edit is intentionally produced in limited quantities, exchanges cannot be guaranteed. If you would like a different size or style, we recommend placing a new order while your preferred item is still available.

Final Sale

The following items are final sale and cannot be returned or exchanged:

•⁠  ⁠Sale or promotional items
•⁠  ⁠Gift cards
•⁠  ⁠Any item marked as Final Sale at the time of purchase